The Meadows SurgeryCanal WayIlminsterSomerset, TA19 9FETel: 01460 52284
Sharing information in the NHS helps ensure that the quality and safety of services is consistent across the country. It can also highlight different diseases and conditions that may require more NHS investment. This is an opportunity for each of us to help the NHS provide high quality care for all.
You can find out more about how information is used for purposes beyond your direct care, the benefits this bring and the choices you have available to you by watching our short video. (click on the link above) This video is hosted on NHS England’s YouTube channel. If you have difficulty viewing it, you can also see it on NHS Choices.
All complaints to the practice should be made in writing and addressed to The Practice Manager. The Practice manager will acknowledge your letter within 2 working days and inform you of the complaints procedure. The complaints procedure is available on the notice boards in the waiting room or by contacting administration.
Suggestions on how we can improve our surgery and service are always welcome please let the reception team know or write to the Practice manager.
We are registered under the Data Protection Act and follow the acts guidelines. The personal data held on file is for the soul purpose of the health care for the individual it is relating too. No such data will be passed on to any second party without the consent of the individual.
A patients right of access to medical records has been incorporated into the Data Protection Act. A Patient wishing to access their rights under this act must do so in writing to the Practice manager and an administration fee in line with Government guidelines will be charged.
Our patient Charter is available to all by asking at reception. The Charter is displayed in the waiting area above the check in machine. The Charter sets out what you can expect from us and what we will expect from you. Please familiarize yourself with the contents.
The surgery operates a Zero Tolerance policy on violent & aggressive behaviour. Any person who is using threatening behaviour towards staff or patients will be asked to leave the premises and removed from the practice list.
Plan to meet 2014-15 Contractual Requirement for patient online services
This practice currently offers patients’ facilities to book, view, amend, cancel, print appointments online, view blood results and immunisations.
This practice currently offers the facility for all patients to order online, view and print a list of their repeat prescriptions or medicines and appliances.
This practice can now offer patients facilities to view on line, export or print any summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient, from 31st March 2016 date, subject to the availability of supporting guidance, NHS GP systems and software. Patients wishing to take advantage of this should contact reception. You will require photo ID before the service can be set up and we reserve the right to decline a request for full access where the GP deems it may be harmful.
This practice uses GP2GP to transfer patient records when patients move practice.
This practice uploads information daily to the Summary Care Record system (for those patients who have not opted out).
We publicise and promote our online services to our practice patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group .
In addition to the above, our plan of practice will follow the plan below:
Agree the initial small group of patients to use access to records
Write up practice policies and internal staff awareness sessions
Prepare promotion and information activities for the patients
Review any nationally provided supportive material from RCGP/NHS England
Train relevant staff for access (i.e. reception)
Commence summary information access to records for patients in practice who request this
Publicise online services to patients through website and PPG
December 2014 onwards
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