We are excited to share that our new Total Triage model will be introduced on Wednesday 19th February 2025!
What is a total triage model?
A total triage model ensures that all incoming medical requests received by a surgery (both online and via the phone) enter a central inbox which is fully integrated with our medical records system. In our case, this system is called Accurx which is widely used across Primary Care as a tool to communicate with patients and the current tool we use to allow patients to submit their requests online.
All requests are then reviewed by a member of the Clinical team and assigned to the correct person or team to action within a clinically appropriate timeframe. Patients are then contacted by the appropriate member of the surgery team with an outcome to their request. This could be a resolution of the issue; provide signposting information or to book an appointment for a later time/date with the most appropriate clinician.
For more information and FAQs, please visit our dedicated website page here